Privacy Policy

1. Who We Are

Qubitbytes is a UK-based provider of bonded broadband services, combining multiple internet connections (e.g., Starlink, 4G, DSL) to deliver high-speed, reliable internet. We are committed to protecting your personal data and ensuring compliance with UK data protection laws. For inquiries, contact us via the Customer Area or email [email protected].

2. Data We Collect

We collect and process the following data to provide our services:

• Personal Information: Name, email address, billing address, and payment details provided during account creation or subscription.
• Service Usage Data: IP addresses, connection logs, and usage statistics to monitor and optimize our bonded broadband services.
• Cookies and Tracking: With your consent, we use cookies and analytics tools (e.g., Google Analytics, Microsoft Clarity) to improve website functionality and analyze performance. See our Cookies section for details.
• Contact Information: Data submitted through support requests or inquiries via our Customer Area or email.

3. How We Use Your Data

We use your data to:

• Provide and manage our bonded broadband services, including account setup, billing, and technical support.
• Monitor and optimize service performance, ensuring reliable internet connectivity.
• Communicate service updates, billing information, or responses to your inquiries.
• With your consent, analyze website usage to improve user experience and marketing efforts.
• Comply with legal obligations, such as responding to regulatory requests from Ofcom or other UK authorities.

We process your data under the following lawful bases: contract (to deliver services), consent (for cookies and marketing), and legal obligation (for compliance).

4. Cookies and Tracking

Our website uses cookies to enhance functionality and analyze performance. Cookies are small text files stored on your device. We use:

• Essential Cookies: Necessary for website functionality, such as session management and navigation. These do not require consent.
• Analytics Cookies: With your consent, we use Google Analytics and Microsoft Clarity to track website usage and improve our services. You can accept or decline these via our cookie consent banner.

You can manage cookie preferences through your browser settings or our cookie consent banner. Declining non-essential cookies will not affect your ability to use our services.

5. Data Sharing

We share your data only in the following cases:

• Service Providers: With trusted third parties (e.g., payment processors, hosting providers) who process data on our behalf under strict data protection agreements.
• Legal Requirements: When required by UK law or to protect our rights, such as responding to requests from regulatory bodies like Ofcom.

We do not sell or share your data for marketing purposes with third parties without your explicit consent.

6. Data Retention

We retain personal data only as long as necessary:

• Account and billing data: Retained for the duration of your subscription and up to 7 years for tax and legal purposes.
• Usage data: Retained for up to 12 months for service optimization and troubleshooting.
• Cookies: Stored as per your consent, with a maximum duration of 12 months unless renewed.

Data is securely deleted or anonymized when no longer needed.

7. Your Rights

Under UK GDPR, you have the following rights:

• Access: Request a copy of your personal data.
• Rectification: Correct inaccurate or incomplete data.
• Erasure: Request deletion of your data, subject to legal obligations.
• Restriction: Limit how we process your data in certain cases.
• Objection: Object to data processing for specific purposes, such as marketing.
• Data Portability: Receive your data in a structured, machine-readable format.

To exercise these rights, contact us via the Customer Area or email [email protected]. We will respond within one month, as required by UK GDPR.

8. Data Security

We use industry-standard security measures, including encryption and secure servers, to protect your data. However, no system is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the security of your account credentials.

9. International Data Transfers

As our services are currently available only in the UK, we primarily process data within the UK. If data is transferred outside the UK (e.g., to third-party service providers), we ensure compliance with UK GDPR through appropriate safeguards, such as Standard Contractual Clauses.

10. Complaints

If you have concerns about our data practices, please contact us first via the Customer Area. You may also lodge a complaint with the UK Information Commissioner’s Office (ICO) at https://ico.org.uk/make-a-complaint/.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page, and significant updates will be communicated via email or the Customer Area. Continued use of our services after changes constitutes acceptance.

12. Contact Us

For questions or support, visit the Customer Area or email [email protected].